Shopee

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.  

The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. 

What You Will Do

• Communicate, liaise and drive service points-related projects, including operation excellence and marketing. 
• Identify service-level gaps and improve user experience between sellers, service points and buyers. 
• Monitor operation performance, collaborate with both internal and external teams (e.g. fleet, relationship managers, product management team) to ensure stable and excellent service delivery to service points.
• Assist in full project lifecycle from initiating, planning, executing and monitoring.
• Assist team members in other tasks assigned. 

Required Skills and Abilities

• Currently pursuing a Bachelor’s degree in Logistics, Supply Chain or other related field.
• Proficient in Microsoft Excel, SQL is an advantage.
• Able to communicate ideas and plans with stakeholders in a clear and succinct manner. 

Full-time interns are preferred (3-6 months).

Part-time interns who can commit at least 3 working days a week are also welcome to apply. 

About Us:

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.

It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.