Genpact

The Programme 

Inviting applications for the role of Process Associate, Trust Safety – Customer Care. 
 
In this role, you will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the process. 

What You Will Do 

• Review the reported content within agreed turnaround times and standards of quality.  
• Recognize trends and patterns and escalate issues outside the company policy to the global team. 
• Respond to customer inquiries and problem escalations.  
• Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.  
• Maintain a thorough understanding of client processes and policies. 
• Reproduce customer issues and escalate product bugs.  
• Provide excellent customer service to our customers. 

Required Skills and Abilities 

Minimum Qualifications: 

• Any Graduate (PG an added advantage). 
• Good work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
• Must be able to work on a flexible schedule (including weekend shift work). 

Preferred Qualifications/ Skill: 

• Effective probing skills and analyzing / understanding skills.  
• Problem-solving skills with a customer-centric approach. 
• Prior experience in Customer Support / Content Review. 

About Us: 
 
Genpact is a global professional services firm that makes business transformation real.  
 
Led by our purpose - the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients.  
 
Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies, we drive real-world transformation at scale.  
 
We think with design, dream in digital, and solve problems with data and analytics.