Genpact

The Programme 

We are inviting applications for the role of Process Associate, Content Moderation – Meitei. 
 
We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. 
 
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment. 

What You Will Do 

• Provide resolution to maintain standards of quality. 
• Review content and provide resolution based on prescribed guidelines. 
• Recognize trends and patterns and raise issues timely. 
• Provide insights to help improve the support to the users. 
• Maintain a thorough understanding of process and policies. 
• Provide excellent customer service to our customers.  

Required Skills and Abilities

 Minimum Qualifications: 

• Any Graduate (PG an added advantage). 
• Freshers are eligible.
• Fluent in Read/Write in English & Meitei Language. 

Preferred Qualifications: 

• Effective probing skills and analyzing / understanding skills. 
• Problem solving skills with customer centric approach.
• Must be able to work on a flexible schedule (including weekend shift work). 

About Us: 
 
Genpact is a global professional services firm that makes business transformation real.  
 
Led by our purpose - the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients.  
 
Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies, we drive real-world transformation at scale.  
 
We think with design, dream in digital, and solve problems with data and analytics.